Lucy Horseshoe Pendant

Returns & Shipping Policy

Thank you for choosing to shop with JBJ!  We take pride in our craftsmanship and hope you love your purchase. If you need to exchange an item, please review our policy below:

Return Policy

1. Eligibility: Items are eligible for exchange or studio credit within 7 days of the purchase date.

2. Condition: Items must be in their original, unworn condition with all tags and packaging intact.

3. Receipt: A valid receipt or proof of purchase is required for all exchanges.

4. Exclusions: Custom orders, personalized pieces, and final sale items are not eligible for exchange or return.

How to Exchange

1. In-Studio Exchanges:

   • Visit our studio with the item and your receipt.

   • Our team will assist you in finding something else you will love!

2. Mail-In Exchanges:

   • Contact our customer service team at hello@jbjshop.com to initiate the exchange process.

   • Carefully pack the item in its original packaging and include the receipt.

   • Ship the item to our studio address provided by JBJ

   • Once we receive and inspect the item, we will process the exchange and notify you.

Additional Information

• Shipping Costs: Customers are responsible for shipping costs associated with exchanges.

• Processing Time: Please allow 5-7 business days for us to process your exchange once we receive the item.

• Contact Us: For any questions or assistance, please contact us at hello@jbjshop.com

We appreciate your understanding and support. Thank you for shopping with us!

HOW TO STORE

It’s important to keep your jewelry in a clean, dry place. A soft-lined jewelry case or soft-lined pouches are great options to store rings and bracelets. Each piece should be stored separately, without touching each other, to avoid scratching or tarnishing. Hanging necklaces individually will also prevent scratches and tarnishing.

THINGS TO AVOID

Chlorine and saltwater

Sunscreen and lotions

Harsh chemicals